Living Marketing

Welcome to part 2 of my chat with Arun, CEO and Editor-in-Chief of PRovoke Media, one of the most respected and widely read trade media of the marketing and communication industry. We start with a rumination over how well-prepared agencies really are for a post-Covid world, then change gears and talk about Arun's personal views on happiness, the various roles he plays in life, and what it meant for him growing up as a person of colour. 

I'm incredibly excited to have Arun as my latest guest. He is someone I've known for decades, a highly respected journalist and entrepreneur who has covered the communications industry for almost 20 years. As CEO of PRovoke Media, formerly known as The Holmes Report, Arun has personally witnessed and written about the countless triumphs and controversies of our industry, and certainly the personalities that make our tribe so interesting. In Part 1 we go back to the beginning, how Arun got his start covering the marketing industry at PR Week, what made him leave his Hong Kong home and relocate to London, how he met Paul Holmes, and what made him decide to join what was then a one-man show. Don't forget to subscribe and join me for part 2 in two weeks' time. 

Julie Purser, Marriott International's VP of Marketing for Loyalty & Partnership in Asia Pacific, is articulate, outspoken, a ton of fun to talk to, and someone whose adventurous spirit I admire so much. She came to Hong Kong seven years ago with her husband and 18-month daughter, and has never looked back. Julie talks about the pros and cons of making friends in a cosmopolitan city where expats come and go, the stresses and rewards for a marriage when making such a dramatic move, and even shares her approach to parenting. Joining Marriott in the middle of a pandemic has been challenging, but not for reasons we may expect, so it's been illuminating to hear Julie explain the hardest part of the experience. 

After years of marketing leadership roles at major financial institutions such as Vanguard and Fidelity International, Audrey Khong might seem like she's been an FSI veteran forever, but her career actually began in FMCG in her native Malaysia. Hopping between sectors has been relatively straightforward for Audrey, who has navigated her career without letting fear derail, whether it's fear of the unknown, or fear of earning the disapproval of others. We talked about the rewards of overcoming those fears, asking questions fearlessly, as well as what it means to be thankful every day. The personal questions of my podcast are rapidly becoming my favorite part, and it's thanks to guests like Audrey who have opened their hearts and shared their life lessons with me. 

As Senior Director of Sales and Marketing for the Lan Kwai Fong Group's hospitality division, Sylvia is a champion of innovating digital solutions wherever she works. No surprise, since she first cut her teeth in Developer Relations for Netscape, one of the key players of the dotcom era that dramatically influenced the Internet's rose to ubiquity during the 90s. She first moved from her native Chicago to San Francisco, then crossed the pond to Macau where she led digital marketing for The Venetian and Galaxy Entertainment Group. We talked about how digitizing customer experience can't be led by marketing alone, which hotels are doing it right, and most importantly, how companies can equip their executives to be digitally literate. 

Tina Chao is Chief Marketing and Digital Customer Experience Officer with McDonald's Hong Kong, but we first met years ago when she was General Manager of Marketing for the Hong Kong Tourism Board, a post she held for five very successful, eventful years. In my fascinating chat with Tina, we revisit her surprising entry into marketing back in her Shell days, her favorite HKTB campaigns, and how her love of Hong Kong has influenced her career every step of the way. What Big Data discovery surprised her at McDonald's? How did she have to improvise during some tumultuous periods at HKTB and McDonald's? What has she learned about herself all these years that helped her become a better marketer? We find out all this and more, with the awesome Tina Chao.   [This episode is in Cantonese.]

As VP of Brand Marketing and Communications at The Peninsula Hotels Group, Carson brings decades of luxury marketing experience with such iconic brands as De Beers, Harry Winston, and Tiffany & Co. to his new role in hospitality. His career has gone through several transitions, from agency to in-house, from New York to Hong Kong, and from jewellery to hospitality. How has he managed the change with every move? What were the frustrations his unconventional family experienced? We also talked about his observations of how luxury marketing differs between the US and Asia, the rewards of marketing luxury versus FMCG, and of course, what he wishes he could tell his younger self. 

Since becoming executive director of the Hong Kong Shark Foundation, Andrea Richey has given numerous talks in schools and private companies, lobbied heavily for major restaurant groups to cease serving shark's fin, and tirelessly championed marine conservation to an occasionally apathetic public.  What was the lightbulb moment that made her decide to devote her life to shark conservation? How does pro bono work give purpose to marketing agencies and what are the business benefits? What does it mean to be a global citizen who calls Hong Kong home?

All this and more, in my conversation with the activist they call the "Shark Lady."

Penny Davis, head of Brand, Customer & Public Affairs for Bupa Hong Kong, is an adventurous soul who thrives on new experiences. Growing up on an Australian sheep farm, her globetrotting started in South Africa during her late teens, culminating in Hong Kong just as the Covid beast was rearing its spiky head. Join me as I talk to Penny about her year consumed by the pandemic, her views on how marketing campaigns are differently conceptualized in Australia and Hong Kong, the use and misuse of controversy, and some of her favorite campaigns, including Australian Lamb: Make Lamb Not Walls,  and ANZ Bank GayTM. We also reference my personal favorite, Dumb Ways to Die.

And of course, my favorite question comes at the end as always. 

In 2014, Patrick Sun founded SUNPRIDE FOUNDATION, a non-profit that aims to promote a more equitable world for LGBTQ people and their allies, through the exhibition and preservation of contemporary art. He’s also made it his personal mission to inspire young, up-and-coming artists to find their voice and channel creative energy towards change. SUNPRIDE has presented two wildly successful exhibitions in Taipei and Bangkok, Spectrosynthesis I & II, and is already planning the next one. 

How did Patrick make the journey from property developer to a patron of the arts? What have been the challenges along the way, changing hearts and minds in support of the LGBTQ movement? Why doesn’t he consider himself an activist? Find out all this and more in my conversation with this remarkable and inspiring individual.