Many studies emphasize that non-verbal cues say an awful lot more than the words we speak. In general, it is believed that less than 10 percent of the messages we communicate come out of our mouths. Despite the experts' warnings and our own experiences, people are often unknowingly sending poor signals to their co-workers and bosses during work conversations and meetings. An administrator from Creative Images LLC stops by to help us convey the ideas we want to through non-verbal expression, and translate the meanings of our actions. Minding Your P's and Q's is the ultimate source for all matters related to business etiquette. Here you find answers on the appropriate ways to think, speak, act, and look in a variety of scenarios. Each step of the process - job search, interview, daily business and special events - has its own rules and guidelines.