Each week, Greg and Ben answer your questions on digital marketing for local businesses … local search engine optimization (SEO), Google Business Profile, social media, email marketing, websites, online advertising and more.

Updates and Questions

• Google sends notifications to Google Business Profiles on reviews and suspensions.
• Verification bug for new GBPs.
• Google launches a “small business” attribute.
• Google adds new “activities” section to GBP.
• If a reinstatement email comes in a no-reply email, what should I do next?
• Does Google allow emojis to be used in reviews?
• What does it mean if Google gives me all three verification options?
• How can I reclaim an old GBP if I’ve forgotten the email?
• Can I verify a GBP before the location is built?
• What are verification options other than video verification?
• What should I do if Google won’t remove a negative review from a competitor?
• Does it matter the order in which additional categories are added to a GBP?
• If an address has had issues with fake GBPs in the past, will that affect verification for the current legitimate account?
• Should I add service areas to my GBP?
• Why is the chat button appearing on my GBP when I don’t have chat turned on?
• What should I do if I don’t have access to my Service Area Business account?

Links mentioned in this session are available on our website at https://localmarketinginstitute.com