Steve Smith has spent nearly 30 years at the intersection of technology, strategy, and operations, with a career spanning startups, IBM, TSIA, 8x8, and now Intelligence by Intent, where he helps law firms put AI to work. In this conversation, we trace his path from teaching adults to program when he was 13 to leaving corporate America and building a business he says he wishes he had started 20 years earlier.
Steve explains why AI should handle individual tasks while people protect relationships and judgment, how firms can move from chatbots to agents, and how his agent system, Project Ollie, manages email, calendars, research, projects, and client knowledge. We also talk about becoming more present with family, protecting close friendships, skiing with his kids, and the standing rule that work stops whenever his 165-pound Saint Bernard brings him a toy.
Chapters:
00:00 Rapid Fire: Ping Pong, Star Wars, and Steak With Magnus
03:54 Thirty Years in Tech, Startups, IBM, and RevOps
06:46 The Career Move He Wishes He Made 20 Years Earlier
08:54 The AI Advice Steve Gives His Kids
12:40 Building Intelligence by Intent for Law Firms
16:48 Choosing the Right AI Tool and Moving Beyond Chatbots
22:55 Teaching Adults to Code at 13 and Learning How to Learn
26:26 Magnus: Life With a 165-Pound Saint Bernard
33:53 Building More Time for Family, Friends, and Presence
38:21 Writing, Teaching, and Sharing What He Learns
46:24 Project Ollie: The Agent System Running His Business
52:46 Claude Code, ChatGBT, and Agentic Travel Planning
56:12 Final Wisdom: Find What Makes You Tick
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Show LinksWatch on YouTube:
https://youtube.com/@Steve_Seger2
Listen on Apple Podcasts:
https://podcasts.apple.com/us/podcast/pieces-of-impact/id1851467002
Listen on Spotify:
https://open.spotify.com/show/2IGYfTSYNvsD96UjUqqCJt?si=f5abdaf2294c4a35
Connect with Steve Seger on LinkedIn:
http://www.linkedin.com/in/steveseger
Intelligence by Intent:
https://intelligencebyintent.com/
Read Steve Smith’s Substack:
https://www.smithstephen.com/
Connect with Steve Smith on LinkedIn:
https://www.linkedin.com/in/smithstephen