“We’re in a bad economy…”
“We’re experts. We’re never wrong…”
“We’re up against tough competition…”
"Our point of contact was a jerk..."

…but what if it’s not them? What if it’s you?

In this episode, John and Mark dissect what it truly means to be accountable when you lose a prospective client. We dig into the obstacles that professionals encounter when owning up to losses and present actionable strategies to transform setbacks into stepping stones for growth. 

In this conversation, we cover:

• Why do we default to the ‘blame game’ ?
• The role of firm culture in nurturing or stifling accountability
• Why losing is a pivotal opportunity for growth
• Strategies for effective internal reflection and owning outcomes
• How mindset, preparation, and continuous learning can help you overcome setbacks.

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