In this episode, PayFit's Chief Product Officer, Sylvain Grande, challenges the "tools-first" approach to AI, explaining that the technology's real value is aligning teams like sales, product and support to create a seamless customer experience. Additionally, he argues that business goals must dictate technology investments, not the other way around.

Drawing on the company’s journey navigating complex European regulations, Sylvain also talks about new tech adoption when the stakes are high and why human-in-the-loop workflows are key to preserving accuracy and trust.

Tune in to the discussion: https://taskus.me/4913M6B

Jen-Larie Tumminello, Executive Team Lead of Global & Enterprise GRC Strategy at TD Bank, reframes governance, risk, and compliance as a proactive growth driver. With a deep background spanning the Federal Reserve Bank of New York, PwC, and Morgan Stanley, Jen shares how today's GRC leaders can earn a seat at the table by embedding trust, data, and customer alignment into strategic planning. She explains why understanding baseline risks and internal customer needs is essential for shaping the future of enterprise-wide programs.

"Proactive GRC is making sure we're aligned as a firm from the top down internally, but also externally. It means having one universal system that can be utilized firm-wide, helping not only to reduce and minimize risk, but also to improve the overall customer experience." – Jen-Larie Tumminello

This episode challenges outdated perceptions of GRC and reveals how a well-executed strategy directly improves customer experience. Jen unpacks the power of cross-functional collaboration, stakeholder communication, and integrated risk disciplines. Her message is clear: to lead in GRC today, you must connect the dots between operational efficiency, customer insight, and enterprise trust inside and out.

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