LØRN.TECH

I del to av denne serien skal Kaja forklare litt om noen av hennes beste eksempler for tjenestedesign i offentlig sektor. Disse er reduksjon av ventetid med brystkreftdiagnostikk, behovskartlegging i livsskissa og overgangstjeneste for frafall i videregående skole.

-“Vi er nødt til å forstå mennesker og være empatiske”

Dette LØRNER du: 

Hvordan tjenestedesignere arbeider

Kutting av tid ved å endre interne strukturer

Detaljert kartlegging av prosesser for å øke suksessrater 

Anbefalt litteratur:

This is Service Design Doing: Applying Service Design Thinking in the Real World : a Practitioner's Handbook 

Introduksjon til tjenestedesign - Adeline Hvidsten m/ fler

https://soundcloud.app.goo.gl/NdfHoznEYsH3uLkD6

https://soundcloud.app.goo.gl/FdYDi8T8EAnH5hQG8

https://bi.cloud.panopto.eu/Panopto/Pages/Viewer.aspx?id=ec2e393f-8d02-4b18-97b9-ade500c4365a#

https://play.acast.com/s/bi-norwegian-business-school/kaja-misvaer-kistorp-og-ted-matthews

https://kampanje.com/byraguiden/byraer/designit/cases/tar-tydelig-posisjon-innen-design-opplaring-/

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I del en av denne Masterclass serien snakker Silvija med Kaja Misvær Kistorp som er førsteamanuensis på AHO og strategic design director hos Designit. Første del vil blant annet handle om en introduksjon til hva tjenestedesign er og et veikart til tjenestedesign.

-“Det er viktig å forstå hva menneskers faktiske behov er”

Dette LØRNER du: 

Tjenestedesign 

Veikart for tjenesteinnovasjon 

Fem hovedprinsipper for tjenestedesign

Anbefalt litteratur

This is Service Design Doing: Applying Service Design Thinking in the Real World : a Practitioner's Handbook 

Introduksjon til tjenestedesign - Adeline Hvidsten m/ fler

https://soundcloud.app.goo.gl/NdfHoznEYsH3uLkD6

https://soundcloud.app.goo.gl/FdYDi8T8EAnH5hQG8

https://bi.cloud.panopto.eu/Panopto/Pages/Viewer.aspx?id=ec2e393f-8d02-4b18-97b9-ade500c4365a#

https://play.acast.com/s/bi-norwegian-business-school/kaja-misvaer-kistorp-og-ted-matthews

https://kampanje.com/byraguiden/byraer/designit/cases/t

Hosted on Acast. See acast.com/privacy for more information.

With an entrepreneurial twist. We learn how …with Erlend Andreas Gjære, CEO of Secure Practice and our co-host, Samson Esaias, is an Associate Professor in the Department of Law and Governance at BI Norwegian Business School. This is a part of the series we are creating together, to explore main challenges and opportunities to creating good AI, as part og BI course Responsible AI Leadership. 

• : “We find people are great resources. They need to believe that they're able to deal with digital security”. Erlend Andreas Gjære 

You will LØRN:

• What Secure AI does
• How to protect your data
• The benefits of testing AI in a sandbox environment

Hosted on Acast. See acast.com/privacy for more information.

How should the public sector work with artificial intelligence, and how far has NAV come with exploration of AI? We learn how NAV works with AI to help solve future challenges. Our guest Robindra Prabhu, is a data scientist with NAV IT Data & Insights, and our co-host, Samson Esaias, is an Associate Professor in the Department of Law and Governance at BI Norwegian Business School. This is a part of the series we are creating together, to explore main challenges and opportunities to creating good AI, as part og BI course Responsible AI Leadership. 

•  “I think many countries would be envious of us if we look at the sort of quality of the data that we have in the public sector, and that gives us opportunities.“ Robindra Prabhu

Recommended literature:

You will LØRN:

• How to develop an AI based technology for the services in public sector
• What kind of technologies are the public sector working with and what are they using it for
• What are the legal challenges that NAV are facing and how are they trying to tackle those challenges
• How fair is the use of AI in the public sector
• What are the requirements for explainability and transparency for the public sector

Hosted on Acast. See acast.com/privacy for more information.

How is personal data used as a currency, and at what exchange rates? How does the Norwegian Consumer Council work with managing consumer rights to privacy in a global marketplace? We welcome Finn Myrstad, Director of Digital Policy at Norwegian Consumer Council, where he leads the development of more ethical digital policies, to engage us in this topic. This is a part of the podcast series we are creating together with BI Business School to explore main challenges and opportunities to create good AI, as part og BI Business School course Responsible AI Leadership. Our co-host is Samson Yoseph Esaias, Associate Professor at the Department of Law and Governance BI.

•  “I feel it's definitely a case of I wouldn't be doing my job if I didn't try to think 5 to 10 years ahead”. Finn Myrstad 

Recommended literature:

“Freedom to Think: The Long Struggle to Liberate Our Minds” by Susie Allegre. 

You will LØRN:

• What is the mission of the Norwegian Consumer Council and what’s the work you do in relation to digital policy?
• Dark patterns. What are they and why do we need to worry about them?
• Surveillance-based ads. What is the problem and why is it a good idea to ban it?
• The Grinder complaint. How it started, and what is it about?

Hosted on Acast. See acast.com/privacy for more information.

Creating a sandbox environment, who do you invite in and why. When they are invited, what rules of the game need to be in place? This is a part of the series we are creating together with BI Business School, to explore main challenges and opportunities to create good AI, as part of the BI Business School course Responsible AI Leadership. Our guest today is Kari Laumann, section leader at Datatilsynet, with a mission to help take care of peoples’ privacy. 

Recommended literature:

• Coded bias. Netflix documentary
• Atlas of AI av Cate Crawford
• Ekko av Lena Lindgren
• Digital revolusjon av Hilde Nagell
• Datatilsynet. Report (2018) on AI and privacy where we identify some unique challenges for AI.

You will LØRN:

• What is the motivation behind the AI Sandbox and criteria for selection of participants? 
• The public and private sector angles. Are there differences in the issues they encounter and on how you work with the two sectors? 
• Challenges and risks of participatory regulation, how do you tackle risks of capture? 

Hosted on Acast. See acast.com/privacy for more information.

In this episode of #LØRN Silvija and Christian Fiesler talk to Loek Vredenberg , a seasoned professional working with implementing and operationalization AI.This is part of our series on Artificial Intelligence created with BI. They will discuss the different use cases and considerations when implementing AI.

• “AI will be the best or worst thing ever for humanity, so let’s get it right”. Max Stelmach

You will learn:

• How to approach AI
• What considerations to take when implementing AI
• What are the challenges with AI

Recommended literature:

• Life_3.0:_Being_Human_in_the_Age_of_Artificial_Intelligence av Max Tegmark
• Competing in the Age of AI: Strategy and Leadership When Algorithms and Networks Run the World av Lansiti & Lakhani
• Det store spillet, hvordan overleve i algoritmens tidsalder av Bår Stenvik

Hosted on Acast. See acast.com/privacy for more information.

LØRN and BI Norwegian Business School presentes a series of cases to explore the main challenges and opportunities to create good AI as part of the course responsible AI leadership. In this podcast you will meet co- host Christian Fieseler, professor of Communication Management and VP and guest Gunn Drogset, the CTO of Applied Authonomy in Kongsberg. 

• “I think it's important to ask what kind of value I want to create for a customer.” Gunn Drogset

You will learn:

• Bringing AI in to the physical world; working on software to make autonomy a part of our everyday life
• Regulatory aspects
• Stakeholder dialogue 
• Working with and adjusting technology in a project
• Testing and getting the business models right 

Recommended literature: 

2020 Autonomous Vehicles Readiness Index: https://assets.kpmg/content/dam/kpmg/xx/pdf/2020/07/2020-autonomous-vehicles-readiness-index.pdf

How we work in testarena Kongsberg City & Lab ecosystems, https://cityandlab.no

https://www.gartner.com/en/information-technology/insights/top-technology-trends

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In this episode of #LØRN Silvija and Christian Fiesler talk to Elin Hauge , a professional speaker on AI. This is part of our series on Artificial Intelligence created with BI. They will discuss what AI is, not what it should be, and why bias is a natural part of AI, and the challenges of AI going forward. 

• “Even though we talk about AI in the market all the time these days, I think a lot of leaders still struggle to understand what it really is.” Elin Hauge

You will learn:

What is AI

How does bias impact the use of AI

What are the challenges with AI

Recommended literature:

Lena Lindgrens  Ekko-et essay om algoritmer og begjær

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In this episode of #LØRN Silvija and Christian Fiesler talk to Heather Broomfield , an internationally recognized resource on AI and digitalization in public sector. This is part of our series on Artificial Intelligence created with BI. They will among other things discuss the opportunities that public sector in the Nordics hold in digitization and developing scalable and imporved public services.

You will learn:

Why are the nordics leading the way in digitization ? 

What role does the citizen have in challenging the public sector when it comes to AI?

What are the challenges with AI, from a public sector viewpoint.

Hosted on Acast. See acast.com/privacy for more information.