Amy welcomes her first podcast guest, Tacey Atkinson of Customers First. They talk about the connection between employee attrition and customer retention. Tacey shares her tips for creating a customer-centric culture and how it can benefit your museum.

Where to find Tacey:

https://www.taceyatkinson.com/

IG: @taceyatkinson

Check out Tacey’s Customers First podcast!

Here are some of the episodes Amy has joined her on:

The Art of Authentic Brand Messaging and Relationship Building Through Experiences

In Search of Your Ideal Client

Clear, Concise Messaging Everywhere

More free resources:

Download the Planning Calendar for Museums: https://bit.ly/2024museumcal

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

Episode 10: Brand Messaging For Your Museum

On this episode, Amy talks about the importance of a brand, especially brand messaging. The words you choose to represent your museum will tell the world what they can expect from your museum. 

Join the new Love my Museum Facebook Group: https://www.facebook.com/groups/lovemymuseum

More free resources:

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Download the Planning Calendar for Museums: https://bit.ly/2024museumcal

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

Episode 09: Creating Brand Love For Your Museum

What is brand love and why is it so important for your museum? Brand Love is Amy’s three part strategy to help your visitors fall in love  with your museum so much that they come back and bring a friend. In this episode, Amy gives an overview of each one and talks about the reason why you need all three for your visitors to become lifelong fans. 

Join the new Love my Museum Facebook Group: https://www.facebook.com/groups/lovemymuseum

Check out Heritage Museums and Gardens:

https://heritagemuseumsandgardens.org/

More free resources:

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Download the Planning Calendar for Museums: https://bit.ly/2024museumcal

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

Keeping track of your museum's numbers is so important. In this really short episode, Amy teaches you how to set up a spreadsheet so that you can begin recording your numbers today. 

1. Set up your spreadsheet.
2. Record metrics every Monday.
3. Review at the end of each month.

Still staring at a blank screen? Grab a copy of the Museum Metrics Template here: https://www.lovemymuseum.com/metrics

More free resources:

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Download the Planning Calendar for Museums: https://bit.ly/2024museumcal

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

In this episode, Amy talks about the last of the four pillars in the People First Framework, practice. The People First Framework creates a new way to work at your museum, a way to work that will create a healthy workplace internally that you and your coworkers love. Like any skill that we want to work into our daily life, practice is essential. Practicing the processes that the People First Framework has created is key to making them become habits.

Want to learn more?

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

Museum employees find themselves being reactive instead of being able to be proactive in their work. You are reacting to the next phone call or question or external email or request. At the end of the day, you think, I didn't get anything done that I had to do today. In this episode, Amy talks about process and how creating processes can set you up to be proactive instead of reactive at your museum job.

Resources:

Loom: https://www.loom.com/

Discount Code for 50% off your first year of Flodesk: https://bit.ly/amylovesflodesk

Want to learn more?

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

Planning is crucial for setting goals, prioritizing tasks, and managing time effectively. When done collaboratively with coworkers at your museum, it can be a game changer. In this episode, Amy talks about the impact that planning with your colleagues can have on productivity and she gives you an agenda you can use for an annual planning workshop for your museum. Download the free planning calendar for museums and use it as a handout at your workshop.

Want to learn more?

Download the free planning calendar here: https://bit.ly/2024museumcal

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

Your relationships at work can impact your productivity and job satisfaction. In this episode, Amy reviews the Four Ps of the People First Framework, her framework for internal communications strategy, and then talks about the first P, people. She discusses the significance of these work relationships and gives key tips and strategies for how to improve them. 

Want to learn more?

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Download the free planning calendar here: https://bit.ly/2024museumcal

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here:https://bit.ly/LMMpodcast_signup

Using her People First framework—People, Planning, Process, and Practice—Amy outlines actionable strategies for cultivating a supportive and productive museum environment. By focusing on internal communication and fostering a culture of collaboration, museums can enhance job satisfaction, retention, and overall success.

Tune in to gain invaluable insights and discover the keys to ensuring museums not only survive but thrive in the years to come.

Research mentioned:

https://museumsmovingforward.com/data-studies/2023/

https://www.aam-us.org/2023/06/27/2023-annual-national-snapshot-of-united-states-museums/

Want to learn more?

Download the People First Framework Guide for Museums: https://bit.ly/4PSguide_lovemymuseum

Download the free planning calendar here: https://bit.ly/2024museumcal

Check out the website at: www.lovemymuseum.com

You can also join Amy’s email list here: https://bit.ly/LMMpodcast_signup

I'm Amy Kehs, and welcome to the debut episode of the Love my Museum podcast, your go-to resource for anyone that works in a museum. In this episode, we'll get to know each other a bit better and I'll share the behind the scenes story of how and why this podcast came to be.

Want to learn more? Check out my website at: www.lovemymuseum.com

You can also join my email list here: https://bit.ly/LMMpodcast_signup