What does the future of the broker market look like?

Eduardo D’Alma speaks with Maximilian Würz, Co-Founder and Managing Director of Policen Transfer, about a market under pressure, shaped by consolidation, an aging broker base and missing succession.

They explore what happens when client relationships leave the market, why infrastructure for portfolio transfers has been missing, and how digital platforms can change the way brokers, insurers and portfolios connect.

The conversation also looks at the role of data, how it can be structured and enriched at scale, and what part AI plays in improving processes while reducing manual work.

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What does it take to make transformation work in insurance?

Eduardo D’Alma speaks with Tamara Kurz, Founder & Insurance Broker at Athena Protectoria, about the forces shaping the industry from within and why change often feels slower and more complex than expected.

The conversation also looks at why experience matters so much, how advisory is evolving beyond products towards decision clarity, and what role AI should play in moments that require trust and human judgment.

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What does digital transformation really look like in practice?

Eduardo D’Alma speaks with Jean Gazançon, CEO of ARTE Generali, about how art insurance was fundamentally rebuilt over the past six years, under real economic constraints and in a domain where risks are unique, values are hard to standardise and trust is critical.

This conversation goes beyond technology as a tool. It focuses on judgment, expertise and culture, and on how digital capabilities can support specialists instead of replacing them, especially in a niche where saying no to risk is as important as underwriting it.

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What happens when there is no safety net

Eduardo D’Alma speaks with Julen Sánchez, who crossed the Atlantic Ocean alone and by human power only. 9,200 kilometres over 131 days at sea.

They talk about what it takes to prepare for uncertainty when outcomes cannot be predicted, how discipline and mental resilience are built long before things get difficult, and what extreme environments reveal about responsibility, endurance and focus on process rather than results.

The conversation goes beyond the expedition itself. It explores how decisions are made under pressure, how people cope when control is limited, and why preparation often becomes the only reliable anchor in uncertain conditions.

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Further links & references

Podcast appearance: Helden der Meere

RTL feature on Julen Sánchez (YouTube)

What happens to insurance work when AI becomes part of everyday business

Eduardo D’Alma speaks with Bettina Dietsche and Isabelle Kokoschka from Allianz about how AI is changing work across a large organization and what it takes to make that change work in practice.

This conversation goes beyond tools. It focuses on culture, leadership, skills and trust and on the shift from learning AI to applying AI in real workflows.

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Isabelle Kokoschka

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Episode: The Protector Mindset - AI's Role in Shaping the Future of Insurance

In this episode of LOVE. TECH. AND THE FUTURE OF INSURANCE., we explore how AI is transforming the insurance industry as a catalyst for redefining the industry's very purpose: from insurer to protector.

Guest:

Frank Schmid is Chief Technology Officer at Gen Re and a member of the executive board of Gen Re AG in Cologne. Previously, Frank was affiliated with AIG, the National Council of Compensation Insurance, and the Federal Reserve Bank of St. Louis. Frank holds a doctorate in economics (Dr. rer. pol.) and a post-doc in finance (Dr. habil.) from Leuphana University of Lüneburg, Germany, where he held an appointment as an extraordinary professor of business administration. Frank taught finance at the University of Vienna, Goethe University Frankfurt, Free University of Berlin, Leuphana University of Lüneburg, and other academic institutions. In 2006, the European Economic Association awarded Frank the Hicks-Tinbergen medal, jointly with Gary Gorton of Yale University.

Mentioned in this episode:

AI Index Report 2025 – Stanford University

Mustafa Suleyman – The Coming Wave

DeepMind’s GraphCast & AlphaFold

World Economic Forum – Future of Jobs Report

How did a Chinese insurer like Ping An transform into a global powerhouse in just 35 years? What makes Asia’s InsurTech scene so unique, and what can the rest of the world learn from it?

In the premiere episode of Love. Tech. And the Future of Insurance., host and Wavestone partner Eduardo D’Alma explores these questions with insurance futurist and bestselling author Theresa Blissing. Drawing from her book The Future of Insurance – Asia Rising, Blissing shares insights from years of experience in Asia’s insurance landscape.

From on-demand micro-insurance for gig workers to AI-driven financial advisory tools, we uncover the customer-centric strategies, cultural mindsets, and cutting-edge technology driving Asia’s most innovative insurance players.

If you’re passionate about the future of insurance, this is where it’s happening.

Find out more about Theresa Blissing

Order a copy of her book here

Find out more about Wavestone, a global strategic transformation consultancy seizing the opportunities in change

Connect with Eduardo D'Alma

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