July 10, 2023

Lowe's Integration Success: How Digibee Transformed Shipping

13 minutes

In this episode of the podcast "Integration Redesigned," host Cait Porte interviews Duncan McFadden from Lowe's. Duncan is responsible for enterprise platform support for ServiceNow at Lowe's. The conversation revolves around Lowe's integration solution with Digibee and how it has improved their shipping logistics.

Lowe’s SWAP-IT program at their Technology Service Center aims to reduce operating expenses while maintaining service levels by properly exchanging IT equipment out in their stores. Digibee has contributed to its success by updating tracking numbers, statuses, and reducing charge fees for Lowe's. Duncan shares that initially, Lowe's was facing issues with shipping integrations, with random errors occurring and no proper logging system in place. Through a chance encounter with individuals from Digibee, they began working together to find a solution.

The old integration system Lowe's used was SOAP-based and built in 2017, which caused inconsistencies in tracking and delivery statuses. By partnering with Digibee and implementing a modern shipping integration solution, Lowe's has seen improvements in error monitoring, logging, and email notifications. While there is still a small percentage of issues remaining, overall, the integration has resulted in better performance and reduced manual efforts.

Duncan mentions that the implementation of Digibee's solution has allowed Lowe's to automate the receiving process, eliminating the need for manual input and saving valuable time. By redirecting resources to more crucial tasks, Lowe's has been able to increase productivity and reduce costs significantly. The platform also provides enhanced visibility through detailed logging, allowing Duncan and another individual to monitor and address any issues effectively.

The conversation concludes with Duncan expressing his intention to utilize Digibee for future projects, particularly in inventory and asset management. Given the size and scope of Lowe's operations, inventory and asset management are crucial aspects that impact both consumers and the business itself. By leveraging Digibee's ease of use and capabilities, Lowe's aims to streamline these processes and ensure efficient store layouts, trucking operations, and consumer availability of products.

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