In this episode of Integration. Redesigned., host Cait Porte sits down with Digibee's head of security, Travis Morrow, to delve into the crucial topic of data security. With breaches becoming all too common, Travis shares insights into the top priorities for a head of security and how they align with customer trust. From ZTNA initiatives to BYOK and identity management, the discussion explores Digibee's proactive approach to maintaining data sovereignty and compliance.

Travis also reflects on lessons learned from past experiences and emphasizes the importance of hiring a well-rounded security team. As they narrow down to the realm of application integration, Travis highlights the significance of providing secure tools and capabilities while accommodating legacy integrations. With security at the core of Digibee's ethos, this episode offers valuable insights into the intersection of security and integration in today's digital landscape.

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Episode Resources: 

• Travis Morrow | Linkedin
• Cait Porte | LinkedIn

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In this episode of Integration. Redesigned., host Cait Porte interviews Fabricio Inocêncio, the Head of Education and AI at Digibee. They discuss the role of AI in integration and Digibee's approach to innovation. Fabricio explains that Digibee aims to use AI to address existing problems and unmet needs of customers by applying deep learning, machine learning techniques, and AI. The podcast highlights how AI is seen as a natural evolution at Digibee, with a focus on making developers' lives easier through features like AI-assisted documentation for integration flows.

Fabricio emphasizes the importance of clarity in complex integrations and how AI can assist developers in understanding and making better decisions. The discussion also touches on the future of AI in the development community, with a focus on improving the reviewing and debugging phase of AI-generated code. Fabricio suggests that AI should act as a copilot or partner in the development process rather than taking full control.

Cait and Fabricio explore the potential of AI in personal tasks, with Fabricio expressing his desire to create a digital twin equipped with his skills and knowledge to delegate tasks and free up time. The conversation acknowledges the early days of AI and the need for cautious use while dreaming about future possibilities.

Overall, the episode provides insights into Digibee's integration approach, the role of AI in simplifying development processes, and the potential future directions of AI in both business and personal tasks.

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Episode Resources: 

• Fabricio Inocencio | Linkedin
• Cait Porte | LinkedIn

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In this episode of "Integration Redesigned," our host, Cait Porte, sits down with Fabricio, the Head of Education at Digibee, to discuss the exciting world of continuing education for Digibee - including Digibee's own learning Academy. Fabricio shares his passion for delivering useful content and a friendly learning experience for users, primarily focused on enabling developers first and foremost. His job consists of evaluating how to deliver useful content for our customers, how to deliver a conducive user-friendly experience, and how to grow our adoption and community.

With an emphasis on making the learning journey as smooth as possible, Fabricio explains how Digibee's approach is more "just in time" rather than "just in case," ensuring users have access to relevant resources exactly when they need them. The ultimate goal of the learning platform is not just to obtain certifications but to empower users to become self-sufficient in the Digibee platform.

Throughout the discussion, Cait and Fabricio explore the metrics used to measure the success of Digibee's educational efforts. Rather than solely counting completed courses as a measurement of effectiveness, Digibee places importance on user adoption, autonomous creation of new pipelines, and continuous engagement in Digibee. The team is proud of the positive impact on users' integration pipeline creation, which demonstrates the platform's effectiveness.

As a low-code platform with powerful capabilities, Digibee acknowledges the importance of providing excellent learning resources to help users overcome the learning curve and unleash the platform's full potential. Fabricio draws inspiration from leading edtech platforms like Pluralsight, Code Academy, DataCamp, and dataquest, which focus on interactivity and self-paced learning. Additionally, the team looks up to trailhead from Salesforce for its gamification features that make learning engaging and fun - all which inspire his build of Digibee's educational materials.

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Episode Resources: 

• Fabricio Inocencio | Linkedin
• Cait Porte | LinkedIn

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In this episode of the podcast "Integration Redesigned," host Cait Porte interviews Duncan McFadden from Lowe's. Duncan is responsible for enterprise platform support for ServiceNow at Lowe's. The conversation revolves around Lowe's integration solution with Digibee and how it has improved their shipping logistics.

Lowe’s SWAP-IT program at their Technology Service Center aims to reduce operating expenses while maintaining service levels by properly exchanging IT equipment out in their stores. Digibee has contributed to its success by updating tracking numbers, statuses, and reducing charge fees for Lowe's. Duncan shares that initially, Lowe's was facing issues with shipping integrations, with random errors occurring and no proper logging system in place. Through a chance encounter with individuals from Digibee, they began working together to find a solution.

The old integration system Lowe's used was SOAP-based and built in 2017, which caused inconsistencies in tracking and delivery statuses. By partnering with Digibee and implementing a modern shipping integration solution, Lowe's has seen improvements in error monitoring, logging, and email notifications. While there is still a small percentage of issues remaining, overall, the integration has resulted in better performance and reduced manual efforts.

Duncan mentions that the implementation of Digibee's solution has allowed Lowe's to automate the receiving process, eliminating the need for manual input and saving valuable time. By redirecting resources to more crucial tasks, Lowe's has been able to increase productivity and reduce costs significantly. The platform also provides enhanced visibility through detailed logging, allowing Duncan and another individual to monitor and address any issues effectively.

The conversation concludes with Duncan expressing his intention to utilize Digibee for future projects, particularly in inventory and asset management. Given the size and scope of Lowe's operations, inventory and asset management are crucial aspects that impact both consumers and the business itself. By leveraging Digibee's ease of use and capabilities, Lowe's aims to streamline these processes and ensure efficient store layouts, trucking operations, and consumer availability of products.

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Episode Resources: 

• Duncan McFadden | Linkedin
• Cait Porte | LinkedIn

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In this podcast episode of Integration Redesigned, host Cait Porte interviews Brad Steele, the Global Partnerships and Managing Director at Thought Machine. They discuss strategies for formalizing partnerships and building successful relationships. Brad emphasizes the importance of casting a wide net initially to discover the best partners, establishing trust and alignment with shared values and objectives. He also highlights the significance of hiring individuals with the ability to earn trust and maintain long-term thinking. The conversation delves into measuring partnership success, the role of culture in the workplace, and Thought Machine's initiatives to foster collaboration and a sense of ownership among employees. Overall, the episode provides insights into effective partnership management and creating a positive work environment.

Brad is the general manager of North America and managing director of global partnerships for Thought Machine. Prior to Thought Machine, Brad spent ten years at AWS as managing director of startup business development, a global business unit consisting of hundreds of employees across 22 countries. At this role, Brad was responsible for building and executing on a strategy to gain broad adoption of AWS by technology startups and scaleups worldwide.

Prior to AWS, Brad spent 18 years in various senior leadership roles within the commercial, retail and treasury management units of multiple US banks, including Comerica Bank, Riggs/PNC, Citizens Bank/SunTrust, Norwest/Wells Fargo, and Square 1 Bank, a challenger bank where he was a founding member of the bank’s senior leadership team.

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Episode Resources: 

• Brad Steele  | Linkedin
• Cait Porte | LinkedIn

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In this episode of Integration Redesigned, host Cate Porte is joined by product management expert Matt Anderson. They delve into the role of a technical product manager and its importance within the product management field. They also discuss the significance of integration and connection in today's business landscape, particularly in industries like retail banking and buy now, pay later. The conversation covers the differences between retail banking and buy now, pay later, the value of integration for businesses and customers, and the evolving nature of these industries. If you're interested in product management, integration, or the retail banking space, this episode offers valuable insights and perspectives.

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Episode Resources: 

• Matt Anderson  | Linkedin
• Cait Porte | LinkedIn

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In this episode, our host Cait Porte sits down with Alexandra LaPorta, a member of our sales team, to discuss the challenges faced by IT departments. Alex, being one of the first points of contact for potential customers, brings a unique perspective to the conversation.

The conversation starts with acknowledging the difficulties of change and the importance of change management in any organization. They delve into the challenges IT leaders face when introducing new technology to their teams, focusing on cultural barriers, process issues, and the technology landscape itself. Alex emphasizes the need for a cultural shift where emerging tech is seen as an opportunity rather than a threat, and the importance of employee buy-in and partnership with vendors.

Cait shares insights from a Fortune 500 leader who emphasizes the significance of involving end-users in the decision-making process and encouraging their evangelism for new technology. They also discuss the need for a fail-fast mentality while ensuring the safety and integration of new technologies within existing systems.

Moving on, they explore the challenges across different departments and company sizes. The alignment of IT and business goals, understanding customer needs through data-driven strategies, and the opportunity for smaller companies to build a flexible foundation are key points of discussion.

The conversation continues with Cait acknowledging the importance of a strong foundation and partners for successful technology implementation. Alex highlights how Digibee's unique approach to integrations and the ability to coexist with existing technologies can increase ROI and facilitate seamless migration.

Cait and Alex emphasize the significance of understanding customer pain points and designing tailored solutions. They highlight the people-centric approach of Digibee's team, which sets them apart, as evidenced by customers frequently expanding their product usage within a short timeframe.

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Episode Resources: 

• Alexandra  | Linkedin
• Cait Porte | LinkedIn

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In closing, they encourage viewers to connect with Alex on LinkedIn and express their interest in Digibee as a potential partner. They express gratitude for the opportunity to discuss customer challenges and stress the company's commitment to customer satisfaction.

In this episode, we delve into the topic of building an IT department and explore why it's often perceived as a significant expense for companies. Our guest, Andre Campos, shares his insights on the matter and discusses the challenges faced by IT departments in the era of digital transformation.

Digital transformation has become a necessary evil, as businesses strive to stay relevant and keep up with rapidly advancing technology. However, this process is not without its frustrations, as it often takes longer than expected and involves a considerable financial investment. Andre sheds light on the fact that IT departments have lost some credibility despite their crucial role in today's business landscape.

Reflecting on the past, Andre explains how IT departments were primarily responsible for supporting day-to-day operations without much focus on innovation. With manual processes and limited technology, meeting business expectations was challenging, and collaboration with external partners was scarce. This history has contributed to the negative perception of IT, making it difficult to change this reputation over the years.

But times are changing, and our aim is to shift the tide and alter the perception of IT departments. We believe that transformation is not solely about technology; it revolves around people. Andre emphasizes the importance of using technology as a tool to empower employees, improve customer relationships, and drive overall business growth. Placing business needs at the center of digital transformation is crucial to accelerate progress and success.

For companies that don't naturally prioritize technology, approaching digital transformation as a competitive advantage rather than an expense is vital. As customer behaviors and business dynamics evolve, failing to adapt can leave a company behind its competitors. Embracing this transformation becomes a necessity to enhance performance, meet customer expectations, and stand out in the market.

Considering the various aspects involved in IT transformation, we discuss the challenges faced by IT departments and how they can overcome them. With more technology options available and an increasing understanding of its benefits, it's now easier to find platforms and partners that can support the transformation process. The recent pandemic has further highlighted the significance of IT, making it evident that it's not just a doer department but a strategic one that plays a crucial role in keeping businesses operational.

In our conversation, we touch upon the importance of collaboration between IT and other teams within a company. By involving IT from the beginning and presenting challenges from a business perspective, rather than providing strict solutions, the chances of success in solving complex problems increase. IT professionals, with their deep understanding of technology and the business, become agents of change, driving digital transformation forward.

We would like to express our gratitude to Andre for sharing his valuable insights and experiences. It's always a pleasure to have him on our channel, discussing how IT teams can regain their reputation and deliver significant value to the company.

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Episode Resources: 

• Andre Campos | Linkedin
• Cait Porte | LinkedIn

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In this episode of Integration Redesigned, host Cait Porte interviews Bob Howland, an executive at Dawn Foods, about leadership and change management in the ecommerce space. Holland shares lessons learned from his extensive experience in the field, having worked in ecommerce for over 20 years and led efforts for more than two dozen companies.

One key takeaway from the conversation is the importance of change management and collaboration when implementing new technologies. Howland emphasizes the need to bring people along on the journey, recognizing that everyone comes to change at their own pace. He admits that he underestimated the amount of time it would take to carry people forward and wishes he had spent even more time on change management.

Howland also highlights the value of partnerships and customer feedback in driving success. He explains that Dawn Foods had a blank canvas when it came to ecommerce and the company was encouraged to look at various Ecommerce platforms. However, Howland and his team chose to be nimble and have control, launching with two dozen separate technologies on one-year contracts. This approach created a dynamic around performance, with Dawn Foods renewing contracts only if what was sold to them worked as promised. The team's focus on customer experience and voice of the customer drove success, with the company seeing phenomenal sales and adoption growth.

Overall, Howand's insights on change management, collaboration, partnership, and customer feedback provide valuable takeaways for anyone involved in ecommerce or leading organizational change.

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Episode Resources: 

• Bob Howland | Linkedin
• Cait Porte | LinkedIn

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In this episode of Integration Redesigned, Cait Porte interviews Chris Muscut, an ecommerce executive, on the latest trends in retail and how businesses can navigate the ever-changing technological landscape to meet consumer demands.

One of the key challenges discussed in the conversation is the need to balance consumer expectations with the limitations of current technology and infrastructure. Muscut suggests that businesses can soften the blow by doing what they can, investigating new technologies that can help move things along, and keeping up with the rapidly changing technological landscape. He also advises businesses to prioritize the needs of their customers and to be open to adapting to new technologies as they become available.

Another important topic they touched on is the importance of data-driven decision making in today's market. Muscut emphasizes the need for businesses to streamline their reporting and use data to drive insights and make informed decisions. He also notes that while having data in multiple systems can be problematic, it is essential to present data in a format that can be used to make decisions.

The conversation also touched on the difficulties of upgrading legacy systems that have been in place for years. Muscut acknowledges that legacy systems can cause bottlenecks and increase additional spend, but upgrading those systems is a massive project that could take years and hundreds of thousands of dollars. He suggests that businesses need to carefully weigh the costs and benefits of upgrading legacy systems, as they are the basis of their business and pulling away from them can be a difficult feat.

Overall, the conversation provides valuable insights into the challenges facing businesses in the retail industry and highlights the importance of staying up-to-date with new technologies and data-driven decision making to remain competitive.

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Episode Resources: 

• Chris Muscut | Linkedin
• Cait Porte | LinkedIn

Please leave us a review on Apple & Spotify Podcast. 

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