In this episode of the Loyalty Leaders Podcast, David Feldman chats with Phil Rubin about the upcoming Loyalty Summit CXM in Chicago. They discuss the importance of creating intimate settings for senior leaders to discuss strategic issues affecting customer experience and loyalty. They also touch on the challenges of brand differentiation in a saturated market, the critical role of leadership in prioritizing customer loyalty amidst changing corporate strategies, and the impact of technology, particularly AI, on loyalty programs.