In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Gary Leff about the recent changes to Alaska Airlines' loyalty program, Atmos Rewards, following its merger with Hawaiian Airlines. They discuss the evolution of loyalty programs, the importance of customer trust, and how Alaska Airlines has maintained a strong reputation among its customers.

In this conversation, David Feldman discusses the challenges and advancements in loyalty technology with Christian Gerlich from Loyalty Partner Solutions and Massimo Morin from AWS. They explore the pain points of legacy systems in loyalty programs, the shift towards cloud solutions, and the operational advantages of modern platforms like LPS FLITE. The discussion also highlights real-world migration examples, particularly with Alaska Airlines, and the future of loyalty technology, including the integration of AI.

In this episode of the Loyalty Leaders Podcast, David Feldman and Len Llaguno discuss the often misunderstood financial aspects of loyalty programs. They explore the misconceptions surrounding loyalty as a cost center, the importance of proving and improving ROI, and the role of actuaries in loyalty management.

In this episode of the Loyalty Leaders Podcast, David Feldman speaks with Caitlin Wildenstein, Director of Loyalty at AKA Hotels, about the importance of emotional engagement in hospitality, the unique approach of AKA Hotels in providing personalized guest experiences, and the challenges and opportunities of running a boutique hotel loyalty program. They discuss the significance of building loyalty beyond transactions, insights on member retention, operational agility, and future trends in loyalty programs, particularly focusing on wellness and experiential offerings.

In this episode of the Loyalty Leaders Podcast, David Feldman and Mark Ross-Smith discuss the evolution of loyalty programs, focusing on the differences between transactional and emotional loyalty. They explore how regional differences impact consumer behavior, particularly in the hospitality and airline industries. The conversation highlights the challenges loyalty programs face in retaining members and the strategies that can enhance engagement and emotional connections with consumers.

In this episode, David Feldman and Nik Laming discuss the upcoming Loyalty Summit Asia Pacific, highlighting the regional differences in loyalty programs compared to the Americas and Europe. They explore the balance between transactional and emotional loyalty, the impact of technology on loyalty programs, and the concept of lifestyle programs. The conversation also touches on the challenges and dynamics of coalition programs and partnerships in the loyalty landscape.

On Episode 61 of the Loyalty Leaders Podcast, Tommy Danielsen chats with Christian Kamhaugabout the evolving landscape of the Nordic hospitality and airline industries. They delve into the significance of breakfast in Nordic hotels, the recent changes in SAS's ownership and strategy, and the introduction of new aircraft to enhance SAS's operations. The conversation highlights the competitive advantages and challenges faced by hotels and airlines in the region, as well as the implications for customer experience and loyalty programs.

On Episode 60 of the Loyalty Leaders Podcast, Nik Laming chats with Kim van der Zande, CCO of Neoday, at Loyalty Summit London.

They explore how Neoday is using psychology, gamification, and AI to drive short-term R.O.I. and long-term engagement, transforming loyalty into a powerful revenue engine. Kim also shares how AI and machine learning are enabling individualized challenges that stretch customer behavior without relying on broad segments.

On Episode 59 of the Loyalty Leaders Podcast, Phil Rubin chats with Gabriele Giancola, CEO of Qiibee, at Loyalty Summit London. They discuss the future of loyalty and technology, diving into how Qiibee uses blockchain-backed infrastructure to simplify and scale loyalty partnerships- making it easier for brands to onboard and integrate. From real-time member rewards to plug-and-play partner marketplaces, this episode explores how automation, interoperability, and AI are reshaping customer engagement across travel and retail loyalty.

In Episode 58, Phil Rubin caught up with Oliver Ross, Head of Loyalty at KM Malta Airlines, at the London Loyalty Summit, to talk about Europe's newest flag carrier, the advantage of being a small carrier, transparency in loyalty, and ensuring members understand the value of accrual and a program's value proposition.