In this episode, David Feldman is joined by Richard Schenker and Patrick Sojka for a wide-ranging discussion on what Starbucks' recent changes really mean for loyalty practitioners, why Air Miles' shift to Blue Rewards matters, and what new trends such as linked loyalty and agentic commerce could mean for the Canadian loyalty market.

In this episode of the Loyalty Leaders Podcast, Tom Peace speaks with Andy Kulina, about the evolution of retail loyalty from Kroger Plus to today's retail media era. They explore why loyalty must still deliver real customer value, debate who does loyalty best, and unpack what brands can learn from Amazon, Sephora, and Duolingo.

In this episode, Carmen Garcia sits down with David Glantz from Loyalty Partner Solutions to discuss how loyalty programs are evolving beyond one-size-fits-all design. They explore how brands can serve different member behaviors more effectively, where AI can help personalize at scale without eroding differentiation, why emotional loyalty still depends on human touchpoints, and what travel, retail and retail media can learn from one another.

In this insightful interview, Chief Commercial Officer of Loyalty Juggernaut, Dave Andreadakis discusses the evolution of loyalty programs over the past 50 years, the changing role of practitioners, and the importance of innovation and experimentation in loyalty strategies. Discover how data, ecosystems, and customer behavior insights are shaping the future of loyalty marketing.

Torsten Wingenter - former Head of Digital Innovation at Lufthansa and creator of the groundbreaking FlyingLab in‑flight conference - joins Tommy Danielsen in Berlin to explore the next era of airline loyalty.

Torsten breaks down why AI is both overhyped and underestimated, how real‑time decision engines will reshape customer journeys, and why many brands still haven't done the foundational "homework" needed to personalize effectively.

A fast‑moving, insight‑packed episode for anyone building the next generation of loyalty.

In this episode of the Loyalty Leaders Podcast, Tom Peace sits down with Peter Gerstle at the Loyalty & Retail Media Summit in Berlin, for a deep dive into how retail media is rapidly moving into the travel sector.

Peter explains why airlines still hold the world's most valuable loyalty datasets - and why they struggle to use them effectively. Together, Tom and Peter explore the huge, untapped retail media opportunities hidden in airport lounges, the booking journey, in‑flight experiences, and more.

They discuss the challenges of fragmented travel ecosystems, compare travel's progress to grocery retail's maturity, and paint a vivid picture of what a fully connected, personalized airport journey could look like soon.

In this episode of the Loyalty Leaders PodcastDavid Feldman chats Zsuzsa Kecsmar from Antavo about the fifth edition of the Global Customer Loyalty Report. They discuss the evolution of loyalty programs, key findings from the report, and the importance of customer engagement and satisfaction. Zsuzsa highlights the transition into the 'Age of Value' in loyalty programs, the role of AI in loyalty strategies, and the challenges faced by loyalty practitioners in adopting new technologies.

In this episode of the Loyalty Leaders Podcast, David Feldman chats with Phil Rubin about the upcoming Loyalty Summit CXM in Chicago. They discuss the importance of creating intimate settings for senior leaders to discuss strategic issues affecting customer experience and loyalty. They also touch on the challenges of brand differentiation in a saturated market, the critical role of leadership in prioritizing customer loyalty amidst changing corporate strategies, and the impact of technology, particularly AI, on loyalty programs.

In this episode of the Loyalty Leaders Podcast, David Feldman kicks off 2026 chatting with Gary Leff about the recent changes to Basic Economy points and elite earning at American Airlines. They delve into the complexities of Basic Economy fares, the strategies airlines employ to segment customers, and the implications of recent changes on frequent travelers. The conversation also touches on the importance of loyalty programs in driving airline profitability and the emergence of mileage-earning debit cards as a new trend in the industry.

In this episode of the Loyalty Leaders Podcast, David Feldman discusses insights from the recent Loyalty Summit in Hong Kong with Mark Ross-Smith and Nik Laming. They explore the unique dynamics of loyalty programs in the Asia Pacific region, the challenges of revenue management versus loyalty, and the importance of customer experience. The conversation also touches on aspirational redemptions, marketing strategies, and the role of technology within loyalty programs.