Send us a text

Loyalty360 Loyalty Live Interview: Jebbit’s President and Co-Founder Jonathan Lacoste talks with Loyalty360's Mark Johnson on the current customer loyalty landscape, diving into the world of first-party data, and understanding how brands are building stronger customer loyalty and experience in today’s rapidly evolving world.

Mark asked Jonathan about several relevant topics:

• What is the biggest challenge or opportunity you see in customer loyalty today?
• What is one brand (or a few) that you think do an exceptional job of creating customer loyalty and why?
• What is a brand (or a few) you are most loyal to and why?
• How have you seen COVID impact your clients and how have you helped them through transitions, pivots, etc.?
• Is there a brand (or a few brands) that you think have been able to successfully re-invent or re-position themselves – and what have they done well – due to COVID?
• What is one piece of advice you would share with brands looking to improve their customer loyalty or experience strategies?
• If you could ask one question of a competitor, client, or brand about customer loyalty, what would that be?
• What’s next for customer loyalty?

Jebbit has built the world’s first declared data platform. Our platform enables marketing and sales teams to create beautiful, mobile experiences aimed at capturing the most important consumer data an enterprise needs. Instead of relying on third-party data which is often highly inaccurate and incomplete, enterprise brands use Jebbit to capture consumer intentions, motivations, and preferences.

Read more here: https://loyalty360.org/content-gallery/daily-news/the-new-rules-of-gaining-and-sustaining-customer-t

Visit https://www.loyalty360.org

For those interested in watching the recording of this Loyalty Live live stream, you can find the full video on our Loyalty360 YouTube channel.