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Loyalty360's Mark Johnson interviews with Vesta's Sue Frech to discuss customer loyalty/CX trends and the changing industry landscape.

A few topics Mark and Sue discuss: 

• What is one brand (or a few) that you think do an exceptional job of creating customer loyalty through a customer community or through VoC and making their customers feel heard? 
• How are brands leveraging communities today and what changes have you seen in how brands interact with their customers over the last six months, compared to how brands were communicating with customers previously? 
• What is one piece of advice you would share with brands looking to improve their customer loyalty or experience strategies? 

Loyalty360 is hosting speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.

Visit http://www.loyalty360.org or you can find the video of our interview with Sue here.