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Loyalty360's Mark Johnson interviews Chris Bosco, SMG, to discuss the trends in customer loyalty and customer experience, and the changing industry landscape.

Loyalty Live hosts speakers in a live stream format, featuring conversations on customer loyalty and experience news, trends, insights, best practices, and opportunities for marketers. During the live stream sessions, guests are welcome to tune in to the live broadcast on Loyalty360's YouTube channel, ask questions, and have them answered in real-time.