Sales is changing - it has had to, thanks not only to the worldwide pandemic but also because the 'new kids on the block', aka the millennial generation, have an entirely different perspective on the world. Steve shares his ideas on how to change the face of sales, both in the here and now, and for the future. Change often requires us to look at what's gone before, identify the good, the bad, and the downright ugly, before creating a new playbook that can take us forward.