“Culture is the worst behaviour you are willing to tolerate”

In our latest podcast for the CX Diaries, we sit down with Lucie Child who tells us about her wide-ranging role in shaping the Customer Strategy at The Very Group. Challenges include Recruitment, Employee Value Proposition, her work in leading Wellbeing for the people, and how AI may shape the team.

Lucie also talks us through payment options and support for customers and colleagues during the cost of living environment, the spectrum of vulnerability, and the legacy heritage and responsibility that comes with it. 

We hear about the importance of having a mentor, her successful homemade collection of colouring books and the Coniston Challenge for Alder Hey!