“A single leader doesn’t have all the answers.” - Lucy Ito

Thank you for tuning in to episode 96 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight for credit unions from coast to coast.

My guest on today’s show is Lucy Ito, the President, and CEO of NASCUS, The National Associate of State Credit Union Supervisors. We talk about credit unions and the relationship with regulators because of Lucy’s interesting seat at the table and perspective on it all. She brings leaders together from both sides and has them at the same table. We talk about leadership lessons learned, staying connected in remote environments, and even Lucy’s quest to make the perfect granola.

Lucy shares how her team has maintained and enhanced their camaraderie in the virtual setting and how she has grown as a leader during the pandemic. She also discusses the nuances of leadership and remote onboarding while navigating through changes in credit union regulations in a global crisis. Lucy believes that credit unions have to adjust to consumers’ expectations to stay competitive in financial services. Lucy shares what she will be proud her team has accomplished a year from now.

When asked about leadership, Lucy shares what inspired her to take the position at NASCUS and how that inspiration has changed with gained experiences. Lucy believes that she has a collaborative leadership style, but she is also hands-off with her team allowing them to develop their decision-making skills. Lucy loves to cook when she has time to relax and recharge, and she has taken time in the last few months to perfect her granola recipe.

We finish up with the rapid-fire questions, and we learn that Lucy wanted to be a Supreme Court Justice when she grew up and listening to NPR every morning keeps her informed. Time with family has become more important, and worrying about what people think has become less. Enjoy my conversation with Lucy Ito!

Find the full show notes on cuinsight.com 

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Books mentioned on The CUInsight Experience podcast: Book List 

How to find Lucy:
Lucy Ito, the President and CEO of NASCUS
[email protected]
www.nascus.org
LinkedIn