In this episode of Firm Factor, John and Darin break down the collapse of Blockbuster and what it teaches law firms about technology, cost structure, and timing.

They explain why companies do not fail because of new technology alone, but because their business models cannot adapt to it. Then they connect that lesson to the legal industry’s current shift with AI. Along the way, they unpack how client experience quietly drives growth and why firms that miss these signals often do not realize it until it is too late.

The market moves fast. The question is whether you’ll see it before it’s too late.

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