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Luke Ford: The Importance of an IT Helpdesk
Luke Ford, The Importance of an IT Helpdesk
BizSoup Podcast Radio Episode 067 with John DeBevoise
Luke Ford founded My Computer Works (MCW) in 2005, and by 2014 the Scottsdale, Ariz.-based company was generating $4 million in annual revenue with 70 employees. MCW has achieved growth every year since its launch and Ford has never had to downsize his staff.
Ford’s inspiration for MCW struck in the mid-1990s when he was a sales executive at IBM. “My wife and I were trying to set up our desktop computer with AOL, and we almost killed each other because neither of us are technically oriented,” he says. At the time, IBM provided remote support for corporate clients’ mainframes and mid-range computers, and Ford envisioned a similar service for consumers. A realistic visionary, however, Ford knew he must wait for computers to become more entrenched in U.S. households before he could scratch his entrepreneurial itch.
Fast forward to today: MCW targets the SOHO (small office/home office) market, solving technology problems for real estate agents, CPAs, graphic designers and a score of other professionals who rely on their computers but don’t have a technology staff to turn to when issues arise. MCW services span the gamut from removing viruses and spyware infections to configuring software to installing new applications.
In the past couple of years, MCW has added onsite repair to its offerings, which now generate about 20 percent of its revenue. Other recent innovations include support services for Android and Apple smartphones and mobile devices. The company is national and has customers in every state.
Listen to this information-packed BizSoup Podcast Radio episode with Luke Ford about
Talking points include:
· Why you should always update your software.
· How you need good malware protection on your computer.
· Why you need to keep data remotely backed up.
· How you shouldn’t open attachments if you don’t know what they are.
· Why Cookies get such a bad rap.
Connect with Luke Ford
Website
mycomputerworks.com
facebook.com/mycomputerworks
linkedin.com/in/mycomputerworks
Learn more about your ad choices. Visit megaphone.fm/adchoices
View all episodes
By John Debevoise
5
4040 ratings
Luke Ford, The Importance of an IT Helpdesk
BizSoup Podcast Radio Episode 067 with John DeBevoise
Luke Ford founded My Computer Works (MCW) in 2005, and by 2014 the Scottsdale, Ariz.-based company was generating $4 million in annual revenue with 70 employees. MCW has achieved growth every year since its launch and Ford has never had to downsize his staff.
Ford’s inspiration for MCW struck in the mid-1990s when he was a sales executive at IBM. “My wife and I were trying to set up our desktop computer with AOL, and we almost killed each other because neither of us are technically oriented,” he says. At the time, IBM provided remote support for corporate clients’ mainframes and mid-range computers, and Ford envisioned a similar service for consumers. A realistic visionary, however, Ford knew he must wait for computers to become more entrenched in U.S. households before he could scratch his entrepreneurial itch.
Fast forward to today: MCW targets the SOHO (small office/home office) market, solving technology problems for real estate agents, CPAs, graphic designers and a score of other professionals who rely on their computers but don’t have a technology staff to turn to when issues arise. MCW services span the gamut from removing viruses and spyware infections to configuring software to installing new applications.
In the past couple of years, MCW has added onsite repair to its offerings, which now generate about 20 percent of its revenue. Other recent innovations include support services for Android and Apple smartphones and mobile devices. The company is national and has customers in every state.
Listen to this information-packed BizSoup Podcast Radio episode with Luke Ford about
Talking points include:
· Why you should always update your software.
· How you need good malware protection on your computer.
· Why you need to keep data remotely backed up.
· How you shouldn’t open attachments if you don’t know what they are.
· Why Cookies get such a bad rap.
Connect with Luke Ford
Website
mycomputerworks.com
facebook.com/mycomputerworks
linkedin.com/in/mycomputerworks
Learn more about your ad choices. Visit megaphone.fm/adchoices