Paula Higgins is the Chief Executive of the Home Owners Alliance. The Home Owners Alliance champions the interests of Britain’s homeowners and aspiring homeowners, providing unbiased and practical advice as well as services you can trust whether you are buying, selling or owning your home. Paula and I discusss a recent HOA report that reviewed 150 leasehold property listings across the 3 main portals – Rightmove, Zoopla and OntheMarket and what they found, best practise for estate agents, regulation, enforcement, upfront information, reservation agreements, buyer insurance protection, EPCs and much more.