In the third and final part of our conversation about MailMaven, developers Scott Morrison, Scott Little, and Beth Wall discuss the creation of Joe Kissell’s Take Control of MailMaven, documentation, support, and pricing. They cover how the Take Control book complements built-in help, their quick responsiveness to user feedback, and ongoing feature development. The team also explain the 15-day free trial, annual maintenance plan, and customer-friendly model. That all adds up to a powerful yet accessible email client that can and will address your email challenges. 

This edition of MacVoices is brought to you by our Patreon supporters. Get access to the MacVoices Slack and MacVoices After Dark by joining in at Patreon.com/macvoices.

Chapters:

[0:00] Opening and documentation overview
[1:44] Writing the built-in help and Take Control book
[2:55] Balancing overlap between docs and guide
[4:43] Making MailMaven approachable for new users
[6:43] Development philosophy and user feedback
[8:45] Responsiveness and monthly updates
[10:38] Comparing Apple Mail and small-team support
[12:52] Human connection and philosophy of design
[13:08] Trying MailMaven and 15-day free trial
[14:23] Maintenance plan, updates, and sync details
[16:49] Pricing model vs. subscriptions
[18:32] Why ongoing support matters for daily email
[19:03] The Take Control book goes free
[21:41] Power user features and editor reactions
[23:03] Customization and color themes
[24:26] Developer insights and delight in discovery
[28:05] Closing thoughts and special offer

Links:

SpamSieve

Take Control of MailMaven by Joe Kissell (free!)

Guests:

Beth Wall is perhaps the main ingredient in the glue that has formed SmallCubed. Beth brings experience in systems’ adminstration, databases and networking. Beth streamlines our SmallCubed workflows, builds websites, maintains our support systems and stores and cracks the whip. She has also played a key role in the organization of the Çingleton conferences in Montreal

Scott Little is based in Gdansk, Poland and the founder of Little Known Software. He has worked in software development for over 20 years and has specialized in the development of plugins for Apple’s Mail.app for over 10 years. Scott has collaborated with other prominant Mail Plugin companies, such as Creative In Austria, and Feingeist Software and brought Little Known’s products SignatureProfiler and Tealeaves to SmallCubed. He is our back-end wizard an server go-to guy.

Scott Morrison of Vancouver Island, Canada, developed Mail Act-On in 2004 and MailTags in 2005 and hasn’t looked back. The product suite of MailTags, Mail Act-On and MailPerspectives is use by thousands of Mac users daily to bring sanity and fluidity to their email workflows. Scott Morrison has also been actively involved in the Mac Indie Developer Community as a speaker at several conferences and a co-founder of the Çingleton Conference in Montreal.

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