Welcome to another episode of "Made to Grow," the podcast for SME manufacturers, proudly brought to you by Flowlens, the simple and affordable MRP system.
In this episode, we're diving into the world of process mapping and system integration with our guest, Angela Fumpson.
Angela is an experienced quality engineer, author, mentor, and process improvement expert.
Join us as we explore the crucial steps to aligning people and systems for manufacturing success.
Introduction: (00:00:00 – 00:03:55)
Rich Dale introduces Angela Fumpson, founder of White Tiger, a process and systems
What to know before you choose a new system (00:03:55 – 00:05:55)
The importance of process mapping and what’s involved
‘Walking the process’ – visualising the customer journey and who is involved
How process mapping aids in streamlining operations and enhancingoverall business performance
Challenging the status quo (00:05:56 – 00:07:44)
Storytelling as a tool for creating change
The importance of business leadership in designing processes
When to involve the customer in process design
Building consensus on the way forward Deploying digital transformation throughout the organisation (00:07:45 – 00:11:01)
Translating high-level strategy to various tiers of the company and how to ensure everyone understands their role
The benefits of using an external provider for systems implementation
Overcoming office politics and departmental silos to get to the truth about systems and organisational challengesConsidering people’s needs (00:11:02 – 00:14:05)
Understanding people’s emotional needs and their impact on the transformationSharing the vision (00:14:06 – 00:19:00)
Tools and tips for sharing the process map with everyone
The importance of sharing the process map for feedback and reflection
Integrating future business plans into your new processChoosing the right software solution (00:19:06 – 00:23:00)
Bespoke, modular, or off-the-shelf software?
When to compromise on the features listSupport during software implementation (00:23:06 – 00:27:05)
The need for a second wave of support in the implementation process (refresher training and system optimisations)
Techniques for making changes to a live systemChampioning change and buy-In (00:27:06 – 00:28:02)
Change management requires selecting champions who understand thebusiness and can lead the project
The facilitator’s role in encouraging shared insights and participationis vital
Conclusion and actionable advice
Angela shares her key tips for successful systems implementation and overall business transformationContact Information for our guest:
Angela Fumpson, Founder of White Tiger
Website: White-Tiger.co.uk
Next Episode Preview (00:32:35 – 00:33:00)
The next episode features Aneela Rose, M.D. of Rose Media Group, discussing PR, brand awareness, and reputation management in the manufacturing and engineering sector.
