In this week’s podcast, which is being published to highlight the latest London Trading Standards campaign, we speak to a panel of experts about the rights of consumers and the responsibilities of businesses when it comes to refunds for travel bookings during the ongoing COVID-19 crisis.

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JTS editor Richard Young tells us about a new series of digital Coronavirus bulletins issued through the Business Companion website by the Chartered Trading Standards Institute and the Department for Business, Energy & Industrial strategy.

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JTS editor Richard Young tells us about a new series of digital Coronavirus bulletins issued through the Business Companion website by the Chartered Trading Standards Institute and the Department for Business, Energy & Industrial strategy.

We speak with Ben Russell, Deputy Director of the Economic Crime Centre at the National Crime Agency about how his organization is working alongside other enforcers – including trading standards – to protect the public during these difficult times.

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We speak to CTSI Chief Executive Leon Livermore and Lead Officer for Doorstep Crime Katherine Hart about the impact of the pandemic and why we all have a part to play in supporting each other and fighting back against the criminals preying on people at their most vulnerable.

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We speak again to Wendy Potts, CTSI Joint Lead Officer for Fair Trading and Chair of the Business Members Group, and also with Steve Emmett, a self-employed chartered trading standards practitioner who serves as a section representative on the BMG.

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We speak to Wendy Potts, CTSI Joint Lead Officer for Fair Trading and Chair of the Business Members Group, about how compliance on consumer protection is a team effort that involves enforcement professionals working closely with retailers and manufacturers.

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We speak to David Sanders, CTSI Lead Officer for Hallmarking, and Noel Hunter, Chair of the British Hallmarking Council about what many consider to be the oldest form of consumer protection, taking in both the history and future of hallmarking.

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We speak to Ian Hillier, CTSI Lead Officer for Petroleum and Explosives, about the importance of protecting both consumers and the environment when it comes to petroleum and protecting the public from dangerous fireworks.

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We speak to Sylvia Rooke, CTSI's Lead Officer for Fair Trading, about the wide range of trading standards issues touched by her area of expertise, including the impact of Brexit on relevant legislation and issues around the growing dominance of online markets.

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