Have you heard the maxim that it costs less to retain an existing customer than to acquire a new one? It turns out that customer acquisition is just the start. The future will be all about building customer friendships that create loyalty and turn customers into advocates. In this episode, Mads Fosselius, CEO of Dixa, and Benoit Gagnon, CEO of Miuros, talk with Erik about their recent merger and what it means for the future of customer service. Tune in for a look at how the effortless trinity of agent-centered, data-driven, and automated customer service is changing the way companies build and value customer relationships.

In this episode, you’ll learn...

• ...how the future will take companies beyond customer retention into building customer friendships

• ...why enabling effortless conversations across multiple platforms matters

• ...how businesses can use a combination of smart people and smart technology to empower their whole team, from managers to agents

• ...how Dixa, Miuros, and Solvemate are working to help companies create truly effortless customer experiences

👉 “The Art of Customer Service” is a podcast by Solvemate. You’re being connected… Hello, how can we help you? For top notch customer service insights and advice, just click the play button of “The Art of Customer Service”. Erik Pfannmöller and his guests cover lots of great topics on the subject of customer service industry trends, best practices, tools, techniques and advice.

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||||| PEOPLE |||||

🗣 Moderation: Erik Pfannmöller, AI-expert and founder of Solvemate, a leading platform for customer service automation – https://www.linkedin.com/in/erikpfannmoeller/

👤 Guest: Mads Fosselius, CEO & Co-founder of Dixa - https://www.linkedin.com/in/madsfosselius

👤 Guest: Benoit Gagnon, CEO of miuros - https://www.linkedin.com/in/benoitgagnon/

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||||| ABOUT SOLVEMATE |||||

🤖 Solvemate enables brands to deliver quality customer service through meaningful conversations. Our automation platform, powered by smart conversational AI, allows companies to deliver quality customer service, faster. Solvemate is trusted by brands such as On, musicMagpie, and ARMEDANGELS. – https://www.solvemate.com/en/

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||||| LINKS |||||

🚨 Download our “Beginner’s Guide to Customer Service Chatbots”: https://in.solvemate.com/en/guide-beginner-customer-service-chatbot

🚨 Download our guide on “How to Create a Customer Service Funnel”: https://in.solvemate.com/en/guide-customer-service-funnel

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||||| CHAPTERS |||||

from 00:00 | Introduction to the topic

from 03:16 | How does Dixa prepare for the future of customer service?

from 09:15 | The Conversational Age

from 16:05 | Why are customer service agents currently undervalued?

from 19:39 | How will the industry change in the next 5 years?

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||||| MORE INFORMATION |||||

To learn more on how customer service automation can help your service teams improve customer and agent satisfaction, visit www.solvemate.com