Director of Retail Operations, Tracy Raymond, and Director of Product Technology Innovation, Bob Dixon, join us to discuss the Postal Service's plans to modernize hundreds of its retail locations and Post Offices across the country. Tune in to hear how USPS is streamlining operations and upgrading the retail experience to better serve today’s customers.  

To kickoff celebrating the Postal Service’s 250th anniversary, Karla Kirby and Jeff Marino are joined by Jim Bruns, expert in postal history and former Director of the National Postal Museum. Together they explore the Postal Service’s founding during the American Revolution, the rise of letter collection, the introduction of stamps, home delivery, and how the Postal Service continues to innovate today. Whether you’ve dropped a letter in a blue box or tracked a package online, this episode will show you how the mail has been connecting America since before its founding.

USPS Director of National Preparedness, Rae Ann Haight, joins us to discuss the comprehensive and dynamic preparedness program designed to safeguard mail operations against any type of disruption. She shares real-life stories that highlight how planning, training, and coordination enable USPS to keep mail moving and employees safe no matter the challenge.

USPS Historian Steve Kochersperger joins us to discuss the origins and lasting impact of rural free delivery—an initiative that began in 1896 to bring mail directly to farm families across the U.S. Learn how this historic service helped bridge the gap between urban and rural communities, supported economic growth, and laid the groundwork for modern mail delivery. 

We’re taking a deep dive into the exciting world of 2025 USPS stamps! Join special guests Lisa Bobb-Semple, USPS Stamp Services Director, and Daniel Piazza, Curator of Philately at the Smithsonian National Postal Museum, as we explore how new stamps are selected, the artistry behind them, and what it takes to bring them to life. Plus, with the Postal Service’s 250th anniversary on the horizon, we’ll discuss how stamps will play a role in celebrating this historic milestone. Don’t miss this fascinating conversation about history, design, and the stories behind the stamps in your collection! 

This week on Mailin’ It!, Brian Coleman of the U.S. Postal Inspection Service walks us through the world of imposter scams, a leading form of fraud that cost victims billions last year. From fake government officials to fraudulent package notifications, these scams exploit trust and pressure victims into giving up sensitive information. Brian shares how the Postal Inspection Service investigates these crimes, tips for identifying scams before they happen, and what to do if you think you’ve been targeted. Scammers are getting more sophisticated, making it harder than ever to tell what’s real and what’s a fraud, whether you’re looking to protect yourself or help others stay safe, this episode is packed with valuable insights.

In this episode, Mailin’ It! continues its True Crime series with an inside look at a shocking fraud case that cost businesses millions. Postal Inspector Jason Thomasson takes us through the intricate investigation that led to the takedown of Lori Ann Talens, the mastermind behind a massive $31 million counterfeit coupon scheme. Hear how law enforcement followed digital trails, uncovered hidden networks, and ultimately brought the operation to a halt. This episode sheds light on the surprising world of coupon fraud and the real consequences of financial crimes that often go unnoticed. Whether you’re a true crime fan or just curious about how Postal Inspectors protect consumers and businesses, this episode offers a fascinating deep dive into a case that made headlines.

This week on Mailin’ It!, we welcome Lindsey Taylor, USPS Director of Industry Engagement and Outreach, to explore how the Postal Service builds strong relationships with businesses across the nation. Lindsey shares insights on how USPS helps businesses navigate postal operations, optimize shipping strategies, and stay informed. Whether you're a business owner looking to streamline operations or simply curious about USPS’s broader impact, this episode showcases the Postal Service’s commitment to driving business success and innovation.

This week on Mailin’ It!, Karla Kirby and Jonathan Castillo welcome back Eric Shen, Inspector in Charge at the Postal Inspection Service’s Criminal Investigations Group. With the holiday season in full swing, Eric sheds light on the Postal Inspection Service’s 2024 holiday scams awareness campaign, “Don’t Get Snowed by Holiday Scams,” which focuses on protecting USPS customers and employees during the busiest time of the year. Tune in to hear Eric break down the top scams targeting customers, including counterfeit stamps, phishing and smishing schemes, and mail theft, while sharing actionable advice to protect yourself and your loved ones.

This week on Mailin’ It!, Karla and Jonathan are joined by Sheila Holman, USPS VP of Marketing, to discuss the Postal Service’s 2024 holiday season preparations. Sheila shares details about this year’s “Holiday Ride” campaign, showcasing USPS’s modernization efforts and its impact on mail and package delivery. The episode also highlights festive new stamps, Operation Santa updates (including a Toys“R”Us collaboration), and key shipping deadlines. Whether you’re sending cards, gifts, or still planning your holiday shipments, this episode offers helpful tips and a behind-the-scenes look at how USPS ensures a smooth and joyful holiday experience for everyone.