What happens when a resident discriminates against your staff—especially your maintenance team? In this episode of Fair Housing Insiders, attorney Leslie Tucker breaks down what rights employees have, which laws apply (hint: it’s not always the Fair Housing Act), and what property managers must do when facing resident harassment or discriminatory behavior. Learn key policies and best practices to protect your team and maintain a respectful, compliant workplace.

Key Takeaways

Title VII vs. Fair Housing Act protections – 01:13

Dual protections for onsite maintenance staff – 02:00

Distinguishing discrimination from personality conflicts – 03:47

Responding to discriminatory resident behavior – 05:26

Residents cannot dictate staffing based on bias – 07:48

Zero-tolerance policy for harassment – 09:36

Use of a second staff member as a witness – 11:10

Importance of employee training – 08:49

Open communication with staff – 12:07