Consistency business practices boost customer satisfaction and productivity. Find out how you could leverage it.

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Fact-based decision-making is one of the many approaches to decision-making. Having the data doesn’t help to make sound decisions unless you do 5 things.

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Effects get us excited about taking action. Dealing with a cause usually takes more effort than dealing with an effect. Find out why and aim for a real solution.

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Work tasks consume time and money. By keeping things simple, you expedite completion and improve productivity. More importantly, you build a solid foundation for transitioning to the digital era. Review the two areas Connie identifies for opportunities to simplify work activities.

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Do you want to make sure that you are clear on the problem you need to solve? There are 7 questions you ought to ask.

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Resistance is a key barrier to change implementation. There is no short-cut to getting people on-side. An effective tact is to sell the case for change through winning minds.

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Operational excellence is more than an internal business challenge. Find out how to orient your operations to be customer-focused to build customer satisfaction and loyalty.

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To make sound decisions, you need a scoring model to rank the options. Connie shares a few tips on developing a good model.

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Tips on how to select relevant criteria for prioritization.

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Common practices are not necessarily best practices. Connie shares a few distinct differences between the two.

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