Make Others Successful

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Every organization has a Kathy: the person who knows everything, connects everyone, and somehow always seems one step ahead. She's also a liability. In this episode of Make Others Successful, Mitch, Mike, and Matt dig into why so much organizational knowledge lives in people's heads instead of your business, and why that's more common (and more dangerous) than most leaders realize.

They cover the telltale symptoms of a knowledge management problem (seventeen versions of the same file, an inbox full of forwarded attachments, new hires who take months to become useful), why tools like SharePoint, Teams, and even AI won't fix a broken mindset, and the framework they use with clients to actually solve it. Plus: why "does this exist beyond me?" might be the most important question you ask before hitting save.

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AI adoption looks different at every organization, and in this episode, Mitch and Matt break down three common archetypes they see with clients: the Holdouts who avoid AI altogether, the Wild West teams who let everyone loose with no guardrails, and the Playbook organizations running a structured, calculated rollout. They dig into the real pros and cons of each, cover the data privacy and cost risks nobody talks about enough, and close with their own take on how to blend all three into something that actually works.

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AI tools have been getting more powerful, but they're also going to get more expensive.

In this episode of Make Others Successful, Mitch, Matt, and Mike discuss Microsoft Copilot Cowork's new pricing model and what it could signal for the future of AI. From consumption-based pricing and token usage to licensing complexity and ROI, they unpack how AI costs may impact businesses, IT teams, and everyday users.

Some of the questions covered in this episode:
• Why Microsoft introduced a separate pricing model for Copilot Cowork
• The difference between traditional Copilot and Cowork
• Whether usage-based pricing is inevitable for AI tools
• How organizations should think about AI costs and productivity gains
• The challenges of managing AI budgets and adoption
• What the future of AI licensing might look like

Whether you're already using Microsoft Copilot, experimenting with AI tools like Claude and ChatGPT, or just trying to make sense of where this technology is headed, this conversation will help you understand what may be coming next.

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In this episode of Make Others Successful, the team digs into a real-world scenario that forced them to confront a tough leadership truth: it’s easy to tell people to take ownership but much harder to actually give them the space to do it.

They unpack the tension between empowering employees and preventing people from running wild, what happens when ideas move faster than process, and why assumptions, trust, and communication matter more than you think.

If you’ve ever struggled to balance control with empowerment, this episode offers a look at how leaders can create more leaders, not just more tasks.

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Microsoft Copilot and the greater AI landscape is changing faster than ever. Today we explore Microsoft's shift toward a multi‑model approach with the inclusion of other LLMs like Claude and Grok along with what that means for real-world use, security, and governance. From agent mode and Cowork capabilities to the strengths (and gaps) in Copilot’s current experience, we discuss where Microsoft is headed and the real-world considerations organizations need to navigate when adopting AI at scale including pricing, risk, and long-term strategy.

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When systems don’t work, people don’t stop working. They find their own solutions. In this episode of Make Others Successful, we unpack what really happens when tools, processes, and leadership structures fall short. What gets labeled as “silos” or “shadow IT” is often a symptom of something deeper: well‑intentioned people trying to get their work done.
We talk about:

• Why silos are a symptom, not the root problem
• How good intentions quietly create brittle systems
• The hidden cost of workarounds on scale, retention, and growth
• What leaders need to do differently to break the cycle

If you’ve ever wondered why your organization feels stuck duct‑taping solutions together, this one’s for you.

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What’s the invisible “glue” that holds high‑performing organizations together? In this episode of Make Others Successful, leaders at Bulb Digital break down how communication, collaboration, and business processes connect silos, reduce friction, and help teams reach bigger goals together. Learn why this often‑overlooked layer is critical for scaling your business and building a healthier, more effective workplace.

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Modern technology promises to make work easier but getting the most out of it is harder than ever. 

Today, Mitch, Matt, and Mike dig into that concept, exploring how today's tools are transforming workflows while raising the skill ceiling for users, and what leadership mindset it takes to set your organization up to adapt to the ever-changing technology landscape.

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Most leaders and teams focus on getting through today’s work, but rarely stop to consider how their habits shape the future. 

In this episode, Mitch and Mike zoom out to explore how everyday workplace behaviors impact not just productivity now, but the people, culture, and organizations that come after us.

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We hit 50 episodes of Make Others Successful and decided to celebrate by going live!

Mitch, Mike, and Matt share what four years of podcasting has taught us, answer listener questions, and bring back a special guest, Ashley. Plus, some fun stories, giveaways, and predictions for the future of AI and workplace tech.

We know this one’s a little different from our usual episodes, but thanks for celebrating with us.