In this episode of Travel Market Life, I bring together top hospitality experts to explore the crucial role of technology in modern hotel operations.

We explore how guest expectations are shifting, with 40% of travellers now expecting seamless, contactless experiences. Yet, as a recent ResDiary report reveals, many hospitality venues are still behind the curve. Nick Pilbeam shares how Queensway Hotels navigates the crowded tech landscape with a strategic approach, balancing guest experience and brand needs.

Niels Mekenkamp dives into the power of data, showing how centralised systems can transform guest information into personalised services that drive loyalty. Jo Cook addresses payment tech, highlighting secure, integrated solutions that smooth the guest journey while keeping compliance in check. Finally, Jenna Oakenfall explains the importance of ongoing staff training to maximise the impact of these tech tools.

With an interactive Q&A with hoteliers to wrap things up, we share actionable insights on tech adoption, integration, and personalisation in hospitality.

Travel Market Life is produced by Urban Podcasts.