Mortgage lending is a complex business with many steps and multiple individuals involved in closing the deal for the borrower. In most cases the process follows the domino principle: When one domino falls, the rest are sure to follow. The only way to stop that from happening is to assure that all involved understand the entire process. Effective training is critical to success, according to Ask the Underwriter’s Dionne Bass, who shares her passion and background in mortgage lending training with ACUMA President Peter Benjamin and how best to make training happen. Employees, speak up about your education needs, she says. It’s the unopened mouth that never gets fed.