When Joe Sutter was faced with a difficult problem, he got to do what all of us dream of doing...he got to assign his problem to someone else. He was approached by his bosses to create the world’s first jumbo jet, and he was stumped. So he went against his basic instincts and approached his fellow Boeing engineers, customers, and stakeholders, and asked for help.

Joe put trust in others, and innovation ensued. And that’s what we need to facilitate with our customers as well. Danielle Harris, Managing Director of Engagement & Innovation at Elemental Excelerator, is doing just that. She and her team work with climate startups to address climate change—which automatically demands a high level of trust. Let’s find out how she does it. 

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"The reality is climate change is coming and we need climate solutions." - Danielle Harris

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Time Stamps

* (0:00) What it took to get the first jumbo jet off the ground

* (5:46) What is Elemental Excelerator?

* (9:04) Who are their cohorts?

* (13:08) The nuances of customer relationships

* (16:18) The technological valley of death

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Sponsor

This podcast is presented by Oracle CX. 

Hear more executive perspectives on CX transformation at Oracle.com/cx/perspectives

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Links

Connect with Danielle on LinkedIn

Check out Elemental Excelerator