Microsoft is making several Copilot products - should you? Carl and Richard talk to Phil Haack about the latest version of ab.bot, his customer success startup. Now Phil is calling ab.bot a Copilot for Customer Success since he incorporated OpenAI ChatGPT into it. The conversation tries to steer clear of the hysteria around modern large language models (although it is hard!) and more into the practical applications - using large language models to summarize long customer support conversations and find related conversations to current ones - perhaps identifying new high-priority features! The wave of large language models is in its early days, and with the new APIS available, it may be time to make them part of your projects too!