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Something that arises with my clients, especially those running small businesses in creative industries, is that things can often change throughout the duration of a project. 

So what do you do when you’ve done the right thing by providing a service agreement to your client and now the project is changing or the client wants to add on extras? 

In this episode, I discuss the process of setting out an initial agreement, the importance of having everything in writing and what to do when things change. 

I talk about rectifying any misunderstandings with your clients, how your terms and conditions come into play and discuss when it may be necessary to draft up a new agreement altogether.

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