Making Complaints Count

By Parliamentary and Health Service Ombudsman

Making Complaints Count is our podcast where we'll be exploring the power of complaints and how organisations can use them to listen, learn and improve.

Each episode we'll be joined by experts work... more

· Government

5

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FAQs about Making Complaints Count:

How many episodes does Making Complaints Count have?

The podcast currently has 41 episodes available.

Making Complaints Count episodes:

October 05, 2017 Scott Morrish: How can the NHS and PHSO get better at learning from mistakes?
A candid discussion with photographer, father and patient safety campaigner Scott Morrish about how the NHS can create a just, learning culture and what the Ombudsman needs to do to improve its service.
Visit our website to read a transcription of this podcast: https://www.ombudsman.org.uk/transcript-radio-ombudsman-1-how-can-nhs-and-phso-get-better-learning-mistakes
...more
56min

FAQs about Making Complaints Count:

How many episodes does Making Complaints Count have?

The podcast currently has 41 episodes available.