Hard conversations are unavoidable, but they don’t have to derail relationships. Nicole and Stacie share how to lower the tension, name issues with honesty, and invite real dialogue. You’ll learn practical ways to stay grounded, clarify intent, and keep your team aligned even when the topics are tough.

What you’ll take away

How to set a constructive tone by naming the difficulty

A four-step conversation guide: Context → Acknowledge → Share → Invite

Tools for separating intent from impact and “balcony view” listening

Next Step for Managers
Script one difficult conversation and practice saying your first two sentences out loud. Extra resources at getaltitude.org.