How do you define “success” in the world of hybrid work? It’s a question with which more and more organizations have been forced to reckon over the past few years, but arriving at a clear answer can be a challenge thanks to all of the nuance and variables at play. And even once you implement the technology tools needed for a truly thriving hybrid environment, you still need to account for the ultimate variable: the human element.

On this season finale episode of Making Hybrid Work, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, speak with Dennis Perpetua, a Distinguished Engineer and Chief Technology Officer for Kyndryl’s Digital Workplace Global Practice. 

Among the important questions they tackle: how do you measure employee experiences holistically, what are the biggest obstacles to a thriving hybrid workforce, which solutions are organizations prioritizing, and what correlations are there between the employee experience and the customer experience? Listen in to give your organization a competitive edge in this new, hybrid reality.

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It’s one of the most common (and commonly misattributed) expressions in the world of business: “If you can’t measure it, you can’t manage it.” And it’s a sentiment many organizations haven’t necessarily kept top of mind during the massive shift to hybrid work that we’ve witnessed over the past few years. So how do you accurately gauge the impact of that transition? Which metrics can be used to quantify what is, on the whole, a subjective employee experience? And why does a better employee experience equal a better customer experience?

On this episode of Making Hybrid Work, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, sit down with a man who has 15 years of experience in various global roles in architecture, solutioning, delivery, business development, and strategy: Ron Xavier, Microsoft Center of Excellence Leader at Kyndryl Digital Workplace Services. Together, they address some of the most pressing questions every enterprise needs to consider about its hybrid and remote work policies.

They also dig into one of the most common misconceptions about this radical shift; that adding more and more tools is the best way to improve the employee experience, and why limiting the solutions available to workers is in fact a better strategy.

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It could well be the biggest transformation to occur in the business world in a generation: the shift to a hybrid workforce, accelerated in large part by the COVID-19 pandemic. But there’s something that can easily get lost among all the data, reporting, tools, and technology — the human element. After all, people are still the ones doing the hiring, setting up the systems, and doing the jobs.

On this season premiere episode of Making Hybrid Work, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, are joined by a woman with a wealth of expertise on the subject; Kyndryl’s Chief Design Officer / Distinguished Designer Sarah B. Nelson to discuss the critical relationship between the employee experience and the customer experience in our new, dynamic and distributed reality. They also address some critical questions that every organization needs to consider — What does it mean to be productive? Why are traditional approaches to collaboration insufficient? And how can you make sure your organization’s hybrid work program will endure?

The consensus is clear; improving the employee experience is now the number one priority for companies across North America. In order to do that, you need to keep the user in mind every step of the way. And this podcast will help you do just that.

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How has your company equipped employees to thrive in our new world of distributed work? The COVID-19 pandemic was a once-in-a-lifetime transformative event that dramatically reshaped the way organizations approach and enable the concept of a hybrid or distributed workforce. But despite the growing use of automation, AI, analytics, and data-driven decision making, the employee experience can still vary wildly. That’s where we come in.

Making Hybrid Work is a brand-new podcast series from the thought leaders at IDC and Kyndryl, designed to arm IT leaders, COOs, and other executives with key intelligence and insights about the Future of Work. Over the course of three episodes, Matt Eastwood, Senior Vice President at IDC, and Amy Loomis, VP of Research, Future of Work at IDC, will be joined by three of Kyndryl’s best and brightest: Chief Design Officer / Distinguished Designer Sarah B. Nelson, Microsoft Center of Excellence Leader Ron Xavier, and Chief Technology Officer Dennis Perpetua, to discuss a variety of topics including The Human Side of Hybrid Work, How Modern, Meaningful, and Measurable is Your Employee Experience?, and Solving the Employee Experience Puzzle. 

The research and reporting are clear; the right kind of hybrid work environment means both better employee engagement and higher productivity. And a better employee experience means a better customer experience. Making Hybrid Work — coming soon to your podcast platform of choice.

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