Steve and guest Melissa Meier, a certified customer experience professional and vice president at Walker Information, continue the discussion of the recently published report, "Customers 2020: A Progress Report" by describing about how companies can make it easy for their customers to do business.

Making it Easy for Customers

The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. The CX Leader Podcast is produced by Walker, an experience management consulting firm that helps companies accelerate their XM success.

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Making it Easy for Customers

Making it Easy for Customers

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