The big lessons come from the big events, right?

Not according to Mark Alston.

In this episode he argues the minor incidents we barely look at are our richest source of learning, if we stop tick-boxing them. 

Mark shares the story of an incident that happened twice at the same mine, explains why 'failure to follow procedure' is a symptom rather than a cause, and walks through Event Insights: seven conversational questions that shift investigation from who failed to what failed. 

Who should listen 

Safety managers, investigators, supervisors and operations leaders who want more from everyday events, without more paperwork or blame. 

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