Making the right services procurement choices starts with understanding what needs to be delivered and where capability should sit. Organisations must weigh internal capability, external expertise, timelines, cost and risk to choose the approach that best fits the work.

With Noel Lai-Kit, Head of Services Procurement, London Stock Exchange Group

05:48 - 16:29 - Adaptability and evolution in services procurement

24:43 - 33:49 - The value of problem solving and strategy in services procurement

34:01 - 43:18 - Services & people - the grey areas in between

43:18 - 49:02 - The services procurement lifecycle

49:52 - 01:02:43 - The importance of data in services procurement