Episode: Soul Machines –Why These Digital Workers don't want your jobs
From Hollywood CGI to digital coworkers: Claudine and Lisa sit down with Darren Wilson, Chief Product Officer at Soul Machines, to explore how expressive AI-driven “digital people” are reshaping the way we work, learn, and interact.
In this episode, Claudine Wong and Lisa Bernard talk with Darren Wilson about the rise of agentic AI—digital workers with humanlike faces and emotional expression. Why they don't want your jobs, but how they are supposed to be your coach or GPS instead. Soul Machines began with CGI roots in films like Avatar and King Kong, then evolved into creating digital companions that can coach, train, and even empathize with users. Darren explains how these digital people can roleplay tough workplace conversations, ease customer frustration, and create safer, more natural interactions than chatbots alone. The trio also tackle questions of “creepy factor,” job displacement, and guardrails to prevent AI-human intimacy from going too far.
Beyond chatbots: Soul Machines builds AI-powered digital workers with expressive faces.
Not replacing—enhancing: Digital people supplement human roles by handling tasks, coaching, and training.
Empathy matters: Avatars read user emotions—mirroring concern, reassurance, or joy in real time.
Guardrails in place: Avatars avoid inappropriate or overly intimate exchanges.
From novelty to necessity: AI once felt like a party trick—now it’s shaping workplace learning, training, and customer support.
00:00 – Welcome & episode intro
01:52 – From chatbots to “agents” that actually do work
02:15 – Meet Darren Wilson, CPO at Soul Machines
02:49 – Are digital workers replacing humans?
04:00 – Conversational leaps: natural speech & empathy
05:54 – Soul Machines’ origins in CGI & film
08:58 – Building digital personas for travel, finance, and coaching
11:51 – Why faces matter: avoiding “uncanny valley”
15:41 – Designing empathy into AI
18:25 – Job shifts: evolution vs. elimination
21:20 – Guardrails & “do not date your chatbot”
25:25 – Fun detour: the “Black Superman” cocktail
26:30 – Darren practiced with an avatar before this podcast
27:55 – AI helps locate a missing hiker in the Alps
29:18 – Looking ahead: from movies to workplaces to robots
Lisa Bernard (Demystify AI)
Instagram: @demystifyai
Claudine Wong
Facebook & Instagram: @claudinewongktvu
Youtube: ClaudineWongKTVU
TikTok: @claudinektvu Timestamps & Highlights
Memorable Quotes
“Our goal at Soul Machines is to create a workforce that will supplement—not replace—the human workforce.” – Darren Wilson
“If you’re looking angry, our avatars look concerned. If you smile, they smile back.” – Darren Wilson
“Guardrails are important. Do not date your chatbot.” – Claudine Wong
Darren Wilson is the Chief Product Officer at Soul Machines, a company creating digital people—AI-driven agents with expressive, humanlike faces. With roots in CGI and motion capture, Darren now leads innovation in making AI interactions more natural, empathic, and useful across industries from HR to customer experience.
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Connect with Darren Wilson and Soul Machines on LinkedIn.
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