As services procurement grows, organisations struggle with limited visibility into who is delivering work and how value is measured. The conversation examines why that gap creates friction between procurement and the business, and what stronger governance enables.

With David Orme, Global Head, Services Procurement, Pontoon

12:29 - 19:10 - The main services procurement issues in the market

20:19 - 29:21 - Why are people struggling to get started

29:50 - 35:45 - The benefits of tackling services procurement

41:42 - 51:27 - The services visibility gap

57:03 - 01:02:21 - Bridging the services procurement gap