A holistic approach to services procurement looks beyond individual transactions to how work, data and accountability connect across the organisation. Having a broader view is critical for managing complexity, risk and value in services spend.

With Patti Vora, Independent Consultant

01:40 - The journey through Sourcing to Contingent & Services Procurement 

20:16 - Focusing on the PO doesn't give the full picture 

37:32 - Why organisations struggle to get value from professional services 

55:20 - The essential nature of control in services procurement 

01:03:47 - Data and supplier performance - the keys to strategy