Don Schuerman is CTO and VP of product marketing at Pegasystems. He's had a long run at the company with lots of roles, and now he's helping them guide their customers to big transformations around customer engagement. The system mixes artificial intelligence (AI), all kinds of cool interfaces, and some ideas you probably haven't seen in execution yet. There's a lot to absorb in this interview.
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Music provided by Epidemic Sound.
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