Utilization isn’t just a metric — it’s the key to unlocking profitability, clarity and accountability across your entire team. In this episode, Michael Daoud, Founder and CEO of Visus LLC, sits down with us to share how transparency in utilization can transform operational efficiency in professional services firms. He highlights the value of role-based utilization targets and the importance of weekly over monthly KPI tracking for agility. 

Key Takeaways:



(00:54) Making utilization transparent directly impacts revenue and profitability.

(01:44) Custom data pipelines using PSA platforms offer richer insights than native reports.

(03:27) Daily time entries are essential for real-time visibility.

(05:44) Color-coded bar charts inspire self-correction without management pressure.

(09:46) Transparency prevents idle bench time and promotes strategic internal initiatives.

(12:17) Weekly tracking allows earlier course correction than monthly reviews.

(14:24) Teams can start with spreadsheets before building advanced data warehouses.

(16:09) Team members can access their utilization data anytime without waiting for reports.

Resources Mentioned:

Michael Daoud

https://www.linkedin.com/in/michaeldaoud/

Visus LLC | LinkedIn

https://www.linkedin.com/company/visus-llc./

Visus LLC | Website

https://visusllc.com/

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