You don’t get three strikes. You really only get one.

Few of us remember the last extraordinary experience we had with a brand, but all of us remember the last negative one.

How do we create customer experiences that are remarkable?

In this episode, we interview Dan Gingiss, Chief Experience Officer at The Experience Maker, and author of The Experience Maker, about the four keys to creating experiences that customers want to talk about.

Join us as we discuss:

-The WISE acronym: witty, immersive, shareable, and extraordinary

-Actionable examples that don’t take millions to implement

-The unsung importance of being shareable

-The role of AI in creating WISE experiences

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