Manager Tools - Management Basics

If you think you're a "working manager", and that's harder somehow, you're wrong.

RoadMap is the revolutionary new interactive app to help you become an effective manager. Here's what it is and how to use it.

This cast concludes our guidance on what a professional manager's role and limits are when it comes to being friends with our directs.

This guidance describes what a professional manager's role and limits are when it comes to being friends with our directs.

When decisions are made you may disagree with, you must communicate the decision supportively both in public and in private.

When decisions are made you may disagree with, you must communicate the decision supportively both in public and in private.

This guidance describes what to say when you don't have an answer to a question, even when it's urgent.

In this cast, we share the First Rule For New Managers: the most important recommendation for someone taking over a team.

Assume positive intent when analyzing the actions of others, especially directs.

We recently published guidance recommending that managers ask directs for their efforts, rather than commanding. "Ask Don't Tell" comes from sales, but sales is about relationships and persuasion much like effective managing is. But several folks have asked, isn't there a risk of being told "no"?