My guest Cinnie Noble is a pioneer of conflict management coaching. Cinnie

explains what one-to-one conflict coaching/conflict management coaching is and why it is needed to help people make the shift from reaction to reflection; to response and resilience. This then allows them to become a better version of themselves in how they manage conflict before, during and after conflict. Cinnie gives examples of where her conflict coaching has worked well. She also explains that a lot of new managers in leadership positions don’t know how to manage conflict and need training to shift their habits.